“COMPUTER SERVICES MANAGEMENT” INDIVIDUAL COURSE DESCRIPTION
|Course Unit Title||Computer Services Management|
|Course Unit Code||CIS320|
|Type of Course Unit||Compulsory|
|Level of Course Unit||Bachelor’s Degree|
|Number of ECTS Credits Allocated||3|
|Year of Study||3|
|Semester when the course unit is delivered||6|
|Name of Lecturer (s)||Dr Joshua Sopuru|
|Mode of Delivery||Face to Face|
|Language of Instruction||English|
|Prerequisites and co-requisites||COMP103|
|Recommended Optional Programme Components||None|
|Objectives of the Course||In this course, students will learn how to implement the processes required to select and procure an IT system, select and implement an IT Service Desk. They will learn all physical parts and the relation between these physical parts with software. Students also will be aware of the important frameworks and standards relevant to IT Service Management.|
|Learning Outcomes||Upon successful completion of the course, the student will be able to:
· Understand the fundamental of Computer Systems
· Understand structures of the microprocessor, its application, and structures of process steps.
· To be able to make PC Assembling and Operating System installation.
· Understand Troubleshooting and Managing Systems.
|Course Contents||This course covers the area of computer parts including Hardware, Software and all related topics to establish and manage all types of computers. An introduction to the fundamental concepts of computer hardware will be made and areas including the basic performance and engineering trade-offs in the design and implementation of computer hardware, software, and OSI and TCP/IP reference models|
|Attendance||Quiz||Project||Mid-semester examination||Final examination|